Curriculum
- 7 Sections
- 26 Lessons
- 9 Hours
Expanse all sectionsCollapse all sections
- Module1Course Introduction1
- Module 2Service Management: Key Concepts7
- Module 3:The Guiding Principles2
- Module 4:The Four Dimensions of Service Management2
- Module 5:Service Value System2
- Module 6:Continual Improvement1
- Module 7:Overview of ITIL Practices11
Lesson 25
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